Frequently Asked Questions
Cancellations & Policies
Cancellation policy, smoking, quiet hours, damages, and visitor rules.
What is the cancellation policy?
For individual bookings, cancellations 7 or more days before arrival receive a full deposit refund minus $10 per room. Cancellations 2 to 7 days before arrival forfeit the deposit. Cancellations less than 2 days before arrival, no-shows, and early departures are charged for the full stay.
What is the cancellation policy for groups?
For groups booking 5 or more rooms: cancellations more than 1 month before arrival receive a full refund minus $10 per room. 1 month to 7 days before: deposit forfeited. 7 to 2 days before: 50% of total booking (up to 4 nights) is charged. Less than 2 days: full booking amount is charged.
Are there quiet hours?
Yes. Quiet hours are 10:00 PM to 8:00 AM. We ask that guests be mindful of other guests during these hours.
Is smoking allowed?
Tobacco smoking is not permitted indoors. Designated outdoor smoking areas are available. Marijuana use is permitted only by guests with valid medical documentation, and only in designated outdoor areas. A $250 cleaning fee will be charged if evidence of indoor smoking is found in guest rooms.
What is the policy on visitors?
Only the lead guest and the named booking party may use the property. Third-party visitors require express permission from the innkeeper.
What happens if something is damaged during my stay?
The lead guest is responsible for any damages caused by the booking party during the stay. Please report accidental damage immediately so we can address it together.
What is the lost key fee?
Replacement keys are $30 each.
What if I leave something behind?
We hold lost items for 30 days. If you would like an item shipped to you, we are happy to arrange shipping at your cost -- just contact us at (870) 338-9155 or info@edwardianinn.com.