Frequently asked questions
Cancellations & Policies
Cancellation policy, smoking, quiet hours, damages, and visitor rules.
Not answered here? Call or text (870) 338-9155, or write to info@edwardianinn.com.
What is the cancellation policy?
If you cancel within 24 hours of booking and your arrival is 3 or more days away, we refund the deposit in full. 14 or more days before arrival: we refund your deposit, less a $10 cancellation fee for each room. 3 to 13 days before arrival: we keep the deposit. Fewer than 3 days before arrival, or if you do not arrive: the first night of each room is due. We charge the part not covered by your deposit to the card on file. Special events, such as the King Biscuit Blues Festival, may have their own deposit and cancellation terms. We tell you these terms before you book. The full terms are on our policies page.
What is the cancellation policy for groups?
Bookings of 5 or more rooms, and stays that reserve the whole house, are made with a short written agreement. The terms below apply unless the agreement says otherwise. A deposit of half the full stay is due when you book. The deposit is non-refundable. The balance is due 14 days before arrival. From then on the full stay is non-refundable, including early departures and a stay cut short. If you release rooms or nights and we resell them, we credit you for each night we resell, less $10 a room. The full terms are on our policies page.
Are there quiet hours?
Yes. Quiet hours are 10:00 PM to 8:00 AM. We ask that guests be mindful of other guests during these hours.
Is smoking allowed?
The Edwardian Inn is a smoke-free property. A $250 cleaning fee applies if evidence of smoking is found in a guest room.
What is the policy on visitors?
Only the lead guest and the named booking party may use the property and facilities; third-party visitors need our express permission.
What happens if something is damaged during my stay?
The lead guest is responsible for any damages caused by the booking party during the stay. Please report accidental damage immediately so we can address it together.
What is the lost key fee?
Tell us if you lose a key. A replacement key is $25.
What if I leave something behind?
We hold lost items for 30 days. We can ship an item to you at your cost. Call (870) 338-9155 or write to info@edwardianinn.com.
Ten rooms at The Edwardian Inn.
Each one is named for a person tied to Helena.
Real availability, real rates. No booking fees, ever.
Or call the inn at (870) 338-9155